Your contract will be with Holidays2 Limited of 2, Woodcote, Maidenhead, Berkshire, SL6 4DU. The air holidays shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is 6423. Protection extends primarily to customers who book and pay in the United Kingdom. For more information please visit the ATOL website. In addition we are members of ABTA (Member Y3232)."Land-only" holidays i.e. holidays booked without flights are covered under a separate insurance scheme administered by ABTA.
These Booking Conditions, together with the General Information contained on our website, form the basis of the contract of between the customer and Holidays2 Limited.
1. When you make a Booking
To make a booking Holidays2 Limited requires notice from you of your initial booking request. Once the booking has been confirmed we will require a deposit and completed booking form in order for us to forward a confirmation invoice.
2. Payments and Deposits
Please pay a minimum deposit of £150.00 for air packages or £50 for Hotel-only per person (or higher amount as agreed) for all bookings taken more than 70 days before departure. The balance of the cost of your booking arrangements must be paid at least 70 days before departure. If it is not paid in time your booking and contract with us will be cancelled and we will retain deposits made for the booking. If your departure date is within 70 days you must pay the full cost at the time of booking.
Please note that in line with other tour operators, we make a charge of 2.25% for balance of payments made by credit card, not on deposits, this being the charge levied on us by the card companies. There is no charge on debit cards.
3. Price Guarantee
As soon as you have paid your deposit Holidays2 Limited guarantee that the price of the holiday with not be subject to surcharge and once a contract exists between us the cost of your holiday arrangements will not be increased unless you change your booking. We reserve the right to change our prices at any time before you book. If we do you will be told of the revised price applicable to your booking before you commit yourself.
4. If we change or cancel your travel arrangements
It is unlikely that we will have to cancel, or make any amendments to, your holiday. However, we do plan your holiday arrangements several months in advance and on occasion it may become necessary that changes need to be made, or we need to cancel your arrangements, and we reserve the right to do so at any time. Most of these changes will be minor, and we do not pay compensation for minor changes, but whenever possible we will advise you. Itineraries and routings can be affected by road closures, bad weather etc. Cruise companies may make alterations to itineraries at any time over which we have no control. Sometimes some tours require a minimum number of passengers to operate. Any flight timings and carriers on our websites are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets. Examples of minor changes can include changes to aircraft type, alteration to aircraft timings by less than 12 hours, closing of hotel facilities for improvement if alternative facilities are available nearby.
If a MAJOR CHANGE to your holiday occurs or becomes necessary, we will inform you as soon as possible if there is time before departure. When a MAJOR CHANGE occurs (such as a change of resort, hotel or a change of flight time of more than 12 hours) or we have to cancel your arrangements, you will have the choice of either accepting the change of arrangements, taking our offered alternative package if we are able to provide one, or cancelling your holiday and receiving a full refund.
We will also pay appropriate compensation for MAJOR CHANGES or cancellation of travel arrangements unless the change to or cancellation of your arrangements occurs by reason of unusual and unforeseeable circumstances beyond our control or that of our suppliers, the consequences of which could not have been avoided even if all due care had been exercised such as war, a state of war, riot, fire, civil strife, industrial action, terrorist activity, natural or nuclear disaster, adverse weather conditions or other conditions amounting to force majeure. In these circumstances we will also not pay any resulting expenses or additional costs. We have no control over cruise lines changing itineraries due to operational reasons, which may happen at any time. If we cancel your booking or make a MAJOR CHANGE for reasons other than force majeure or low bookings we will pay you compensation as follows:-
more than 70 days - NIL;
29-55 days - £20;
15-28 days - £35;
0-14 days - £50
5. Changes by you to your booking
You may wish to change your travel arrangements after we have issued our confirmation invoice, we will make every effort to help you do this, subject to availability and the product type you have chosen and their cancellation/amendment charges. Changing any details regarding your flight reservation may mean that we have to cancel your original flight and purchase a new one and in these circumstances you may be required to pay the full flight cost again. We will charge you an administration charge of £25.00 per element plus any further costs involved in making the alterations. NB: Once Airline Tickets have been issued, usually 56 days prior to departure, changes are not permitted. Changes after airline tickets are issued will normally result in a 100% cancellation charge.
6. If you have to cancel
Cancellations must be notified in writing and will take effect from the day we receive written confirmation from you. Generally cancellation charges are as follows
70 days or more before date of departure: loss of deposit
42-70 days: 30%
16-41 days: 50%
8-15 days: 75%
7 days - day of departure or later: 100%.
Occasionally some suppliers may impose more stringent cancellation policies due to limited availability. You will be advised of any specific cancellation charges at the time of booking.
Please note holidays with a Rail or Cruise element may sometimes incur higher cancellation charges and will be notified at time of cancellation
7. The Company's Liability to you
We accept responsibility for matters which arise as a result of our negligent acts and/or breach of our contractual duty to exercise care in making arrangements for you, including any acts or omissions by our employees or agents. We also accept liability for any negligent act or omission of our agents or suppliers who may operate certain elements of your holiday arrangements, including any claim involving death, personal injury or illness.
In respect of carriage by air, sea and rail the company limits its liability to the extent of the relevant international convention. Copies of these can be obtained from The Stationery Office. You are subjected to the terms and conditions of the carriers concerned some of which exclude or limit liability in respect of death, injury, delay and loss or damage to baggage.
If you or any member of your party suffer illness, personal injury or death whilst overseas arising out of any activity which does not form part of the inclusive holiday arrangements or excursion arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party. Where legal action is contemplated our written consent must be obtained prior to commencement of proceedings and this will be subject to your undertaking to assign any costs recovered or any benefits received under a relevant insurance policy to Holidays2 Limited. Our assistance in respect of the above on behalf of you and your party shall not exceed £5,000 in total.
8. Claims and Complaints
If you have a complaint whilst on holiday you must tell the relevant supplier (e.g. hotel) or our agent immediately. If your complaint cannot be resolved on the spot then you must contact Holidays2 Limited by telephone, email or fax in order to give us the opportunity to find a reasonable solution. Most problems can be solved while on holiday but if after you return home you are still not satisfied you must write to our Customer Relations Department within 28 days of your return.
We strive to make the information and descriptions on our web pages as accurate and as up-to-date as possible. However, it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovations etc.... We will make all reasonable efforts to inform you of any changes at any stage in your booking prior to travel.
10. Passport/Visas and Responsibilities
You must ensure that you and your party have valid passports, visas and compulsory health requirements for the journey. Please contact your local doctor who can provide immunisation requirements. It is your responsibility to comply with the information provided and we are not liable for any costs which may arise due to failure to meet these requirements.
You are also responsible for the behaviour of yourself and members of your party. Pilots and hoteliers do have legal powers to remove unruly holidaymakers from aircraft or hotels. This can happen if such a person thinks you are likely to disturb or harm other passengers or guests. In this case your contract with us will end immediately and we will no longer be responsible for you. In this instance no refund for lost nights' accommodation or any costs incurred by you will be made and the cost of any other accommodation or travel expenses will be absolutely your responsibility. Furthermore, we cannot be held responsible for the behaviour or actions of other individuals or guests who have no connection with your holiday arrangements or ourselves.
The customer must in all cases be adequately insured and take out travel insurance. While on holiday you may decide to take part in hazardous sports such as white-water rafting, hot-air ballooning etc. In these circumstances you should check whether these activities are covered under your insurance policy. Most organisers of this type of activity will require you to sign a waiver of the risks involved.
12. Data Protection and Privacy
What do we do with your personal information?
When you purchase travel arrangements via our website or give us any personal data, we may need to collect information about you to process your holiday arrangements. Unless we have your express consent we will only divulge personal data to third parties if this is required for the purpose of completing your transaction with us and when we are legally required to do so.
We aim to send out your travel documents to you at least 14 days before departure, unless you make a late booking. Tickets cannot be sent out unless final payment has been received and cleared.
14. Special Requests
At the time of booking please specify any special requests. These for example could include special meals, adjacent rooms, non-smoking/smoking rooms etc. These requests will be dependent on our suppliers and while every endeavour will be made to meet your requests, Holidays2 Limited cannot be held responsible if these cannot be provided.
This contract is made on the terms of these booking conditions which are governed by English Law under the jurisdiction of English Courts at all times unless the consumer chooses the jurisdiction of their domicile in Scotland or Northern Ireland.
16. Trustees of the Air Travel Trust
Your Financial Protection - When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.